Fire Damage Removal in Florence, SC for Homes, Condos and Businesses
The fire is out, but the smoke is still working its way through your walls. One free call to Unify Fire Solutions puts you in touch with a licensed, insured independent restoration crew in Florence. Board-up, soot removal, deodorizing and repairs, at whatever hour you call.
- A live dispatcher picks up day or night
- Written, line-item estimate before work starts
- Crews who know shared-wall apartment and condo fires
- Calling the referral line costs you nothing
The Florence Fire Damage Referral Line, Open 24/7
Nobody should be cold-calling restoration companies from a parking lot at 2 a.m. after a fire. One call to +1-833-336-1630 reaches a dispatcher who knows Fire Damage Removal work and knows Florence.
Unify Fire Solutions is not a restoration company, and we won't pretend to be one. What we run is a free referral line serving Florence, SC. When you call, a dispatcher listens to what happened, asks a few pointed questions, and connects you with an independent, licensed and insured restoration contractor who works your part of town.
City fires play out differently than fires in a detached house at the end of a long driveway. Most of the calls we take from Florence come from people who share a wall, a ceiling or a hallway with somebody else. One stovetop fire on the third floor can push smoke into the unit above, send firefighting water into the unit below and leave soot on the hallway carpet. So the job involves more people: owners, renters, the HOA, a property manager and often a couple of insurance carriers.
Our dispatchers have taken thousands of these calls, and they know which details change the job. Is the elevator running? Where can a crew park a truck and a trailer? Does the building want a certificate of insurance before a contractor sets foot inside? Sorting that out on the first call means the crew shows up ready for your building instead of scrambling at the curb.
The contractors in our network are independent businesses. They hold their own licenses and insurance, set their own prices and stand behind their own workmanship. Please check both, and ask if the crew works to IICRC guidance like the S700 fire and smoke standard. Calling costs nothing, someone answers around the clock, and dispatch begins as soon as you tell us what happened.
The calls come at every hour, but most arrive between midnight and dawn. It might be a toaster oven left running, a charger under a pillow, or a neighbor's alarm that woke the whole floor. By the time you call, the firefighters have usually packed up, the hallway is wet, and someone from the building is asking what happens next. Our job is to get you a clear next step and a qualified crew, fast.
What Independent Fire Damage Removal Crews Handle in Florence
Every fire is several projects at once: securing, drying, cleaning, deodorizing and rebuilding. Here's what the independent contractors we dispatch actually do, and what you should ask them.
First-Night Board-Up and Damage Mitigation
The first few hours after a fire decide how much of the unit can be cleaned rather than replaced. Soot is acidic, and it doesn't wait. On chrome, brass, stainless appliances and aluminum frames it can begin pitting the surface in a day or two. Grout, unsealed stone and vinyl flooring can discolor permanently if nobody touches them for a week.
When the crew arrives, securing the unit comes first. Windows the firefighters vented and the door they forced get covered with plywood or polycarbonate, and openings in the roof or exterior wall get tarped. In a condo or apartment building, the crew also walks the hallway, the stairwell and the units on either side to see where the smoke and water went.
Next is mitigation, which keeps the damage from spreading:
- Extracting standing firefighting water before it soaks into subfloor and drywall
- Setting HEPA air scrubbers to pull soot particles out of the air
- Treating chrome, brass and appliance faces to slow acid etching
- Shutting down and covering HVAC returns so the system stops moving smoke
- Documenting each room with photos for the adjuster before anything moves
Even at 2 a.m., ask for the emergency work in writing, line by line, before it begins. Most policies expect you to prevent further damage and generally cover reasonable emergency steps, but confirm with your carrier.
If the power is off, many crews bring a generator or set up temporary power so the scrubbers and dehumidifiers can run overnight. Ask for a plastic containment barrier at your front door so soot doesn't get tracked into the shared hallway.
Homes, Apartments, Condos and Townhomes
Smoke doesn't stop at your unit's walls. In shared-wall buildings it travels through electrical outlet boxes, the gaps around plumbing chases, recessed light housings and shared duct runs. That's why the neighbor two units away can smell the fire in their coat closet.
A good residential crew starts by figuring out what kind of soot it's dealing with. Dry, fluffy soot from a fast, hot fire comes off with dry chemical sponges, worked in one direction before any water hits the surface. Greasy soot from a slow cooking fire or melted plastics calls for a degreasing wet clean. If a crew wets dry soot too early, it smears into the paint and becomes permanent.
After that come the tear-out calls. The crew probes charred framing with an awl or screwdriver to measure char depth. Surface char can be wire-brushed or soda-blasted, then coated with a shellac-based sealer to trap the odor. When char cuts into the load-bearing section of a joist, the member gets replaced, and that generally means a city building permit. Hose-soaked drywall typically gets flood-cut a couple of feet up so the cavity behind it can dry.
The hidden pathways need attention too. Good crews remove outlet and switch covers, look under cabinet toe-kicks and open the plumbing chase behind the vanity, since smoke tends to collect in those spots in attached units. If your neighbor's unit was the source, ask the crew to note on the estimate where the smoke entered yours.
Questions for Condo and Apartment Fires
- Has anyone checked the units on each side, above and below?
- What does the HOA master policy cover versus your unit policy?
- Does the building need a certificate of insurance from the crew?
- Are the shared ducts and chases part of the common elements?
- Who signs off on access to the roof or mechanical room?
Restaurant Kitchens and Small Businesses
When a business is closed, the rent keeps coming due and the staff still need paychecks. Kitchen grease fires are the commercial call our dispatchers hear most often in Florence. The oily soot coats the hood, the drop ceiling and the walk-in gaskets, while scorched food leaves a thin protein film you can barely see but can't stop smelling.
The independent commercial crews we dispatch tend to work in phases so you can open again faster. Front-of-house and the dining room often get cleaned and deodorized first, while the line is degreased and the hood is cleaned back through the ductwork. Before reopening, expect the fire inspector, possibly the health department, and a suppression vendor who recharges and re-tags the hood system.
Salons, retail shops and small offices are on the same clock. Inventory, shelving and computer equipment can often be removed and cleaned off-site while the space gets restored. Get a written scope with phases and estimated dates so your carrier and your landlord can plan. If you carry business interruption coverage, the documentation the crew produces matters for that claim as well.
Mixed-use buildings add another layer. When a ground-floor kitchen fire sends smoke up the stairwell into the apartments above, the restaurant's commercial policy, the building owner's policy and each tenant's renter's policy may all be involved. The crew should write a separate scope for the business and for each residential unit so every claim stays clean.
Pack-Out, Odor, Ductwork and Water Removal
Contents pack-out is often the first big decision. In a pack-out, the crew inventories, photographs and boxes your things and moves them to a secure warehouse for cleaning and storage. Hard goods go through ultrasonic tanks, clothing and linens get odor-specific laundering, and electronics are opened and cleaned inside. In a small unit, moving everything out is often the only way to give the crew space.
Odor control is where shortcuts show up. Ozone generators break down odor quickly, but nobody, pets and plants included, can be inside while they run, and ozone can harden rubber and certain fabrics. Hydroxyl generators are slower but can run with people nearby, which is why crews favor them in occupied buildings where the neighbors are still home. Thermal fogging drives deodorant into the same gaps the smoke went into. None of it works until the soot itself is physically removed.
Your HVAC system carries smoke to every room it serves. Ask if the crew handles the ducts, coil and air handler or subcontracts them, and change filters after cleaning and again a few weeks out.
Firefighting water is the damage people forget. One hose line can put hundreds of gallons into a unit, and in a stacked building it runs down through ceilings and light fixtures. Good crews follow IICRC S500 drying guidance, using moisture meters, air movers and dehumidifiers so mold doesn't start in the unit below.
How Crews Treat Smoke Odor
- Hydroxyl: slower, safe with people in the building
- Ozone: fast, but the space must be empty
- Thermal fogging: reaches cracks and cavities
- Shellac-based primer: seals odor in wood and drywall
- HEPA scrubbing: removes the particles that carry odor
Who Has a Stake in a Multi-Unit Fire
In Florence buildings, the cleanup almost always involves more than one household and more than one policy. This is the general picture, but the wording of your own policies is what counts.
If You Rent Your Unit
Your landlord's policy usually covers the building itself: walls, floors, cabinets and fixtures. Renter's coverage typically handles your personal property, from smoky clothes to furniture and electronics, and frequently covers temporary housing too. Talk to your agent before discarding anything, since a lot of smoke-damaged belongings can actually be restored.
- Notify the landlord in writing right away
- Request a written contents inventory
- Keep every hotel and meal receipt
If You Own a Condo
With condos, coverage typically divides at the unit boundary. The association's master policy usually handles common areas like the roof, corridors, shared ductwork and possibly the bare walls, and your unit policy picks up finishes, improvements and contents. Check the HOA declarations or bylaws, since the precise split is written there.
- Call the HOA or manager early
- Find out who covers the shared walls
- Get approval before any wall is opened
If You Manage the Building
You're dealing with displaced tenants, worried neighbors, the fire report and your insurer at the same time. A good contractor helps by inspecting the units next to the fire, writing up a scope for each one and keeping common areas usable so the other residents can come and go. Request daily progress notes you can pass along to residents and owners.
- Collect a certificate of insurance first
- Schedule service elevator use in advance
- Track each affected unit separately
Please don't wipe soot off walls with a damp rag, run the central air or plug in electronics that sat in the smoke. Any one of those can turn something cleanable into something that has to be replaced. Let the crew handle it, and call +1-833-336-1630 to get one moving.
Still Standing in the Hallway Smelling Smoke?
One call starts dispatch to a licensed, insured independent crew serving Florence. The call is free, and you'll get a written estimate from the crew before anything begins.
Call +1-833-336-1630Why People in Florence Start With Our Line
You're tired, your clothes smell like smoke, and you need one person who can tell you what happens next. Here's what you get when you call.
Line-Item Estimates Before Work
The crew should walk every room, explain what they see and give you an itemized written estimate before anything begins. Since Unify Fire Solutions doesn't set prices, always ask for the estimate in writing and check it against your adjuster's scope. If a line item is unclear, have the crew explain it before you sign.
24/7 Dispatch, Never Voicemail
Someone picks up +1-833-336-1630 around the clock, holidays and overnight included. Dispatch begins before you hang up. How soon a crew arrives depends on availability and distance, and same-day arrival is common.
Crews Based Around Florence
We route calls to contractors who work in and around Florence day in and day out. They know how local buildings are put together, how the city permit office runs, and which property managers want paperwork before a crew unloads. That kind of local knowledge shortens almost every Fire Damage Removal project.
Licensed, Insured Local Contractors
Every contractor in our network is a licensed, insured independent business. Take two minutes to verify their license and insurance, and ask whether they work to IICRC S700 guidance for fire and smoke. Your property manager or HOA will likely ask for a certificate of insurance too.
If It's Not the Right Fit, Call Back
If the first crew isn't a good match for the job, call again and we'll connect you with someone else. Maybe the timing is off, or your insurer would like a second estimate. That's exactly what the referral line is there for.
Help Sorting Out Who to Call
A shared-building fire can involve the HOA, the landlord, a manager and two or more insurance carriers. Our dispatchers can walk you through who generally needs a call first and what to gather, from photos to your policy information.
How the Referral Line Actually Works
You make one call instead of ten. Your number isn't sold to a list of contractors who all phone you at once. A dispatcher matches your situation, whether it's a smoky studio, a burned-out kitchen or a closed café, with an independent crew suited to it and connects you directly.
At the end of the call, the dispatcher typically confirms the address, unit, callback number and which entrance the crew should use. If your carrier has already assigned an adjuster, have the claim number ready so the crew can reference it on the estimate. If you don't have one yet, that's fine; emergency mitigation can usually begin while the claim gets opened.
Any agreement you sign is with the contractor directly, not with Unify Fire Solutions. Read it, keep a copy and check that the scope lines up with the estimate.
From Your First Call to the Final Walkthrough
Here's the usual sequence for a Fire Damage Removal job in Florence, from the first phone call to the last inspection.
- 1
Call the Dispatch Line
Dial +1-833-336-1630 and explain what happened, which floor you're on and whether the fire department has cleared the unit. Mention elevator, parking or gate restrictions so the crew comes ready.
- 2
A Local Crew Heads Your Way
An independent, licensed and insured contractor near Florence is dispatched. Expect a call on the way to confirm the unit number, the entrance and where to put the trailer. Timing depends on how far away the nearest available crew is.
- 3
Inspection and Line-Item Estimate
The crew inspects your unit and any affected common areas, identifies the soot type, takes moisture readings and checks char depth. You get a written, line-item estimate before any non-emergency work starts. Pass it to your adjuster, and to your HOA or landlord if they're involved.
- 4
Mitigation, Cleaning and Deodorizing
Approved work begins: board-up, extraction, HEPA air scrubbing, soot removal, contents pack-out and deodorizing. Most crews work top to bottom, starting with ceilings and ending with floors, so residue doesn't drop onto areas already cleaned. Ask for a daily update and moisture readings, especially if water reached the units below you.
- 5
Repairs, Permits and Final Walkthrough
Where structural or electrical repair is needed, the contractor pulls the city permits and schedules inspections. When the work is done, walk the unit with the crew, check closets and cabinets for lingering odor, and collect the final paperwork for your claim. A few days after, shut the windows and run the air for an hour; if the odor comes back, contact the contractor before you sign the final completion form.
Access matters in a city building. A typical fire job brings a box truck, an equipment trailer, air scrubbers, dehumidifiers and dozens of moving boxes. If your building has a loading zone, a freight elevator or a reserved space in the garage, tell the dispatcher on the first call. In walk-up buildings, the equipment goes up the stairs by hand, and the crew should lay down protection on the treads and walls. If the elevator is out after the fire, the job still gets done; it just takes longer to stage.
Stories From People in Florence Who Called
These are the kinds of calls our dispatchers take every week, in the callers' own words.
Our neighbor's kitchen fire was two doors down, and I didn't think it touched us until I smelled my linen closet. The dispatcher asked right away about shared ducts and outlet boxes, which I'd never thought about. They found soot behind the outlet covers, cleaned the ducts and ran a hydroxyl unit for a few days while we stayed home. They handed me a written estimate before starting.
A grease fire on the fryer line shut us down on a Friday night. I called around midnight and had a crew there the next morning. They degreased the line and the hood, finished the dining room first so we could plan, and coordinated with the hood suppression company. We passed inspection and reopened faster than I expected.
As a renter, I had no idea what my policy would pay for. The dispatcher explained that the landlord's policy usually covers the building while mine generally covers my belongings and temporary housing, and suggested I call my agent right away. The crew packed out my clothes and electronics and gave me an itemized inventory I could send to my insurer.
I manage a mid-size apartment building where a balcony grill fire got into two units. They sent a certificate of insurance before arriving, used the freight elevator with pads and kept the hallway clean. When the first timeline didn't suit the owner, I called back and got connected with another contractor within the week.
A space heater tipped over in my daughter's room in our second-floor apartment while we were out. Hose water came through the ceiling of the hair salon downstairs, and I didn't know who to call first. The dispatcher told me to call my insurer and the landlord, then sent a crew that set up dehumidifiers in both spaces and checked the salon ceiling with a moisture meter. One phone number made a bad night a lot more manageable.
A dryer vent fire burned through our laundry closet and into the shared wall with our neighbors. The crew probed the framing, showed me exactly how deep the char ran and explained what could be sealed and what had to be replaced. They handled the city permit, and the inspection went smoothly.
What People in Florence Ask After a Fire
These are the questions our dispatchers hear most, usually right after the fire trucks pull away.
How fast can a Fire Damage Removal technician arrive in Florence?
Dispatch starts the moment you call, and the phone is answered 24/7. Arrival time depends on crew availability and the distance to your address. Often a crew can be there the same day, and calls with open windows, a breached roof or standing water get treated as urgent. Tell the dispatcher about parking or elevator limits so nothing holds the crew up at the door.
Do you provide upfront pricing?
Unify Fire Solutions doesn't set prices, because we're a referral line and not the contractor. The contractor we connect you with should provide an itemized written estimate before starting, and you should always request it. Emergency work such as board-up or extraction may begin fast, so ask for that in writing as well, whatever the hour. Expect your adjuster to check it against the insurance company's scope.
What emergency services are available?
Independent crews in our network handle board-up, tarping, hose water removal, HEPA air filtration and soot stabilization on metal fixtures. Many also handle pack-out, temporary power and securing the HVAC system so smoke stops circulating. Describe what you see so the crew loads the right equipment.
Smoke from a neighbor's unit got into my apartment. Who pays?
It depends on whose policy applies and how the fire started, so start with a call to your own insurer. In general, your own unit or renter's policy covers your contents and interior, the HOA master policy may handle shared elements, and the neighbor's liability coverage can come into play if they caused it. Your carrier can pursue the responsible party afterward, a process called subrogation. Document every room with photos and ask the crew for a written report on the damage.
Can I stay in my home during fire damage cleanup?
Sometimes, for light smoke damage in a unit with working power and a clean HVAC system. If there's heavy soot, structural char, wet drywall or ozone in use, plan to stay elsewhere for a while. Fine soot is hard on lungs, especially for children, older relatives and anyone with asthma. Homeowner's and renter's policies often include additional living expense coverage for a hotel, so ask your agent.
Do I need a building permit to repair fire damage in Florence?
Most cleaning, deodorizing and cosmetic drywall work won't need a permit, while replacing framing, wiring, plumbing or HVAC equipment generally will. The contractor handles the permit application and books the city inspections. If you're in a condo, the HOA may need to approve any work inside the walls first.
Will my HOA or property manager need to be involved?
In a shared building, nearly every time. They control access to hallways, elevators, the roof and mechanical rooms, and they typically want a certificate of insurance from the contractor. They'll also need to know whether smoke or water got into neighboring units. Call them early and give the crew their contact information.
How long does it take for smoke odor to go away?
Once soot is removed and the space is treated, most units smell normal within a few days to two weeks. Odor that keeps coming back usually means soot is still hiding in ducts, behind outlet covers, inside cabinets or in the framing. Ask whether the crew will seal affected framing with a shellac-based primer and clean the HVAC before calling the job done.
Does renter's insurance cover fire damage cleanup?
In general, renter's insurance covers your personal property and the cost of cleaning or replacing it, not the building. Many policies also include loss-of-use coverage for a hotel and meals while you can't live in the unit, plus liability coverage if the fire started in your apartment. Every policy is different, so read yours and call your agent before you approve a pack-out.
What should I do right now, after the fire department leaves?
First, make sure the fire department has released the unit and it's safe to go back in. Next, call your insurance company, notify your landlord or HOA, and call +1-833-336-1630 so a crew can secure the space. Avoid wiping soot with water, keep the HVAC off and don't power up electronics that were in the smoke. Take photos of every room, grab medications and documents, and find a place to stay tonight.
Serving Florence and the Surrounding Communities
A single referral line covers all of Florence and the towns around it.
Calls come in from all over Florence: high-rise condos, garden apartments, rowhouses, duplexes and corner shops. Callers in the surrounding communities get connected with independent crews who cover those areas too.
- Condos and high-rises
- Apartment buildings
- Townhomes
- Duplexes
- Single-family homes
- Restaurants
- Retail storefronts
- Offices
- Mixed-use buildings
- HOA common areas
Working in close quarters comes with its own logistics. Curb space can be scarce, loading zones are often time-limited, and plenty of buildings restrict freight elevator use to set windows. The contractors we route Florence calls to handle these constraints every week and schedule around them. Tell the dispatcher about gate codes, doorman desks or garage clearance on the first call.
Most calls trace back to ordinary causes:
- Kitchen and grease fires
- Dryer vents
- Electrical fires
- Space heaters
- Candles
- Balcony grills
- Furnace puff-backs
- A neighbor's fire
Zip codes our dispatchers cover include 29505 29506 29501 29502 29503 29504 and every other part of Florence.
It's 2 a.m., the trucks are gone and the hallway still smells like smoke. Call the referral line, tell a dispatcher what happened, and get a licensed, insured independent crew headed your way.
